![]() ![]() – Ensure your firewall allows inbound and outbound connections to. ![]() – Ensure you have administrator privileges and that the “Run As Administrator” option has been used. – Add a firewall and anti-virus exclusion for “CleanSync.exe” There’s a number of things you can try if System Ninja is having trouble connecting to the internet: System Ninja can’t connect to the internet If these options do not work, try cleaning the cache with the tools built into your web browsing application. The browser should now display web pages correctly. – Follow the cache reset instructions for each browser available at this page. #4: Run a scan of your computer and delete all of the detected files. #3: Ensure the “Internet Cache” option is selected for cleaning. You may need to use the System Ninja Process Manager to ensure that all associated processes have been ended. #1: Close all running instances of the affected web browser. ![]() – The cleaning of the cache files was incomplete due to not selecting all files for removal, or a program error occurred. – Certain browser processes may not be fully closed when the cache data is removed. – The web browser was open or in use during the scanning process. – There is a delay between running a scan with System Ninja and actually removing the files. This issue can be caused by accidental corruption of your browser’s data storage when System Ninja is cleaning. ![]() Web pages aren’t loading after cleaning with System Ninja If you cannot find the solution within this log, or the crash log produced, feel free to submit a bug report containing both of these files. This will produce a log of all the errors encountered while the scanner runs. If the above solutions do not stop the issue from occurring, you will need to run System Ninja in debug mode. Try breaking your scans into smaller operations. – System Ninja is limited to 2.1 billion files per scan. – Your anti-virus software may be interfering with System Ninja Try running System Ninja with the “Run As Administrator” option. This could be caused by a number of issues: Make sure you’re logged in as an administrator and are running System Ninja with the “Run As Administrator” option. – Some of System Ninja’s files may be missing from the installation directory. System Ninja only runs on Windows Vista and above. – Your computer is running an unsupported version of Windows. This typically occurs due to one of the following reasons: ![]()
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